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Customer
Service Topics and FAQ's
Shipping Schedule
The majority of orders are shipped from warehouse same day or the next
business day depending on when order was made. It takes 7 - 10 business
days for orders to arrive at destination. During peak times such as
Valentine's Day, Christmas etc., please allow for additional shipping
time. Top 
How much does shipping
cost?
Shipping cost is determined by several factors, which carrier you
choose when you check out, the weight of the parcel as well as the
destination. Please use the shopping cart to calculate shipping costs.
Remember nothing is final until you submit your order. Top
What about international
shipping?
We are currently unable to ship internationally. Top
Address Correction Fees:
Please carefully review your bill to/ship address when checking out. If
an apartment number/suite number or address is incorrect or missing UPS
will charge us a
correction fee. This can be $5.00
for ground correction changes and $10.00 for air service or express
service. This fee, if assessed by UPS and charged to us against your
shipment, will be charged to your
credit card. Top
Do I have to pay by credit card?
No, you can pay via check, or Paypal as well. Choose the option you
prefer at checkout. However,
We must receive the check within 7 days of your order or your order
will be cancelled. Allow 12-14 additional business days after receipt
for check clearance. Top
If I make a mistake can I
change it?
If you need to alter anything you can just by making the necessary
changes on screen before you hit the final submit button. Top
Right of Order Refusal:
If we receive a check, money order or credit card purchase that we feel
looks suspicious, or in the case of credit card transactions, does not
match our address
verification filter, we reserve the right to cancel and void that
transaction. Top
I am worried that my
phone number, email address will be given out what is your policy?
Read our Privacy Statement here. Top
What about your shipping,
do you send in plain boxes? And what does the return label say?
We greatly value our customers privacy and understand the sensitive
nature of all of the products you see on the RomaCreations.com website.
All of our shipping boxes and
labels will give no indication of what you are buying. Top
OK! I want to buy! When
will I get my order?
We generally ship same day or next business day. You will be advised in
the rare instance if there is
a delay. If you are sending a check we will hold the order for check
clearance a full 12-14 business days before we ship. Top
Return Policy
On most products we have a 15 day from when you receive your order
return policy. Merchandise that is NOT returnable are massagers. If you
find there is a defect in
a NON returnable product please email us for manufacturer information.
For merchandise that is
returnable, product must be returned in original condition, unopened
and in manufacturers packaging
(if applicable). Loose items
must be returned in original condition. Return authorization must be
given before sending any items back. Returns are subject to a 20%
restocking fee and possibly being refused by our warehouse if prior
authorization is not given. If the parcel is refused by our warehouse
it is because there was no RN number assigned. All returns MUST have an
RN#. Please call or email before sending any item back. We do not
refund shipping cost unless we have caused the error in shipment.
RomaCreations.com.
P.O. Box 95401
Palatine, Il 60095
847-530-8696
For our privacy policy and additional FAQ's please visit
our Privacy Page. Top
Disclaimer
Every effort is made to ensure that all information provided on this
website is truthful and accurate, but no guarantees are made.
RomaCreations.com and Bluestone Inc assumes no liability for
typographic or electronic errors, or for other errors or omissions. Top
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